Help & Support Center

Frequently Asked Questions

Find quick answers to common questions about our products, delivery, sizing, returns, and orders.

You can browse our collection, select your desired items, and proceed to checkout with Cash on Delivery or online payment. You can also order directly via WhatsApp or phone call using the buttons on any product details page.

Within Dhaka city, delivery typically takes 24 to 48 hours. Outside Dhaka across all 64 districts of Bangladesh, delivery takes 2 to 4 business days via our premium courier partners.

Standard delivery inside Dhaka is ৳80, and delivery outside Dhaka all over Bangladesh is ৳150. Free delivery promotions may apply automatically during special campaigns.

You can click "Track Order" in the top navigation bar and enter your Order ID or phone number to view real-time courier tracking updates and status.

Yes, absolutely. Every piece in our collection—including Tangail Katan, Pure Silk Sarees, Cotton Three-Piece sets, and festive party wear—is crafted with authentic, ethically sourced, premium-grade fabrics made to last.

Each product page includes detailed size specifications (S, M, L, XL, XXL) along with chest, length, and sleeve measurements. If you need personalized sizing advice, feel free to chat with our stylists via WhatsApp.

For Silk, Katan, and heavily embroidered outfits, dry cleaning is strongly recommended. For pure cotton items, gentle hand washing with cold water and mild detergent will preserve color vibrancy and texture.

We accept Cash on Delivery (COD) nationwide, as well as bKash, Nagad, Rocket, Visa, MasterCard, and direct bank transfers through our secure payment gateway.

Yes! Cash on Delivery is available across all 64 districts and upazilas of Bangladesh through our trusted logistics partners.

No. All product prices displayed on Dazzling Diva are all-inclusive. Only the standard delivery fee is added at checkout.

If you receive a defective, damaged, or incorrect item, please notify us within 24 hours of receiving the parcel with photos/unboxing video. We will promptly arrange a free replacement or return as per our policy.

Yes, we encourage you to inspect the package in front of the courier delivery person before making payment and confirming receipt.

Yes! We offer customized gifting packages and special wholesale rates for corporate events, weddings, boutique resellers, and bulk orders. Please visit our Corporate Enquiries page to submit your custom request.

Yes, for bulk and corporate orders we offer customized design, size grading, and specialized branding/packaging. Get in touch with our corporate team for a detailed quote.

Still have questions?

Our customer support team is available 24/7 to assist you with order inquiries, product details, or custom styling.

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Exclusive Designs

Distinctive collections curated for special occasions

100% Authentic Products

Authentic fabrics and designs, carefully selected for you

Nationwide COD Delivery

Cash on delivery available across Bangladesh

Perfect for Every Celebration

Elegant styles made for parties and special occasions

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